How do I troubleshoot common technical issues?

Created by Paul LaBarbera, Modified on Wed, 28 May at 2:02 PM by Paul LaBarbera

Clear Browser Cache

If you are experiencing issues with the training system, such as pages not loading correctly or errors occurring, try clearing your browser cache. This will remove temporary files and may resolve any conflicts or outdated data.


Check Internet Connection

Ensure that you have a stable internet connection. If you’re experiencing slow loading times or intermittent connectivity, try restarting your modem or connecting to a different network to see if the problem persists.


Try a Different Browser or Device

If you’re encountering issues with a specific browser, try accessing the training system using a different browser. Additionally, if possible, test accessing the system from a different device to see if the issue is device-specific.


Disable Browser Extensions

Some browser extensions or plugins can interfere with the functioning of websites. Temporarily disable any extensions or plugins you have installed, particularly ad blockers or security extensions, and check if the issue persists.


Update Your Browser and Plugins

Ensure that your browser and any relevant plugins (such as Flash or video players) are up to date. Outdated software can sometimes cause compatibility issues or performance problems.


Contact Support

If the issue persists or if you encounter more complex technical problems, reach out to the support team of the training system. They can provide specific guidance, troubleshoot the issue further, or provide updates or fixes if necessary.

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